Roomzzz Aparthotel in Nottingham has secured top spot for Customer Service in the LateRooms.com’s prestigious ‘Simply the Guest Awards’.

With the result of the Customer Service category purely based on genuine guest reviews, customers are happier with their experience at Nottingham Roomzzz than anywhere else in the UK.

Reviews can only be left by guests who have booked with LateRooms.com and completed their stay, meaning that over the past 12 months, Roomzzz Nottingham has consistently wowed the people who matter most: its guests.

Mark Walton, Chief Operating Officer of the brand, said: “At Roomzzz, guests are our number one priority and our staff are committed to ensuring that each and every guest has an exceptional experience when staying with us. We’re thrilled to have received the award and to be recognised for providing the highest quality customer service in the country. Customer reviews are highly influential and every customer’s opinion is important, so it’s brilliant to see that we’re rated as the best, by our guests themselves!”

LateRooms.com spokesperson Sandra Perkins comments: “Guest experience is a key measure to determine how well a hotel is meeting its guests’ needs and expectations. This truly is a testament to Roomzzz’s hospitality and dedication to making guests’ stays the very best. To be awarded as the UK’s best Customer Service hotel shows continued excellence and absolute dedication to the guest experience across a range of areas.”

The awards, now in its fifth year, are the UK’s only hotel awards based purely on genuine guest reviews. The annual awards uses guest reviews and ratings published on LateRooms.com to recognise and reward the highest standards in the hotel industry across a number of categories.