Month: March 2017

Roomzzz Aparthotel in Nottingham has secured top spot for Customer Service in the LateRooms.com’s prestigious ‘Simply the Guest Awards’.

With the result of the Customer Service category purely based on genuine guest reviews, customers are happier with their experience at Nottingham Roomzzz than anywhere else in the UK.

Reviews can only be left by guests who have booked with LateRooms.com and completed their stay, meaning that over the past 12 months, Roomzzz Nottingham has consistently wowed the people who matter most: its guests.

Mark Walton, Chief Operating Officer of the brand, said: “At Roomzzz, guests are our number one priority and our staff are committed to ensuring that each and every guest has an exceptional experience when staying with us. We’re thrilled to have received the award and to be recognised for providing the highest quality customer service in the country. Customer reviews are highly influential and every customer’s opinion is important, so it’s brilliant to see that we’re rated as the best, by our guests themselves!”

LateRooms.com spokesperson Sandra Perkins comments: “Guest experience is a key measure to determine how well a hotel is meeting its guests’ needs and expectations. This truly is a testament to Roomzzz’s hospitality and dedication to making guests’ stays the very best. To be awarded as the UK’s best Customer Service hotel shows continued excellence and absolute dedication to the guest experience across a range of areas.”

The awards, now in its fifth year, are the UK’s only hotel awards based purely on genuine guest reviews. The annual awards uses guest reviews and ratings published on LateRooms.com to recognise and reward the highest standards in the hotel industry across a number of categories.

 

Aparthotel chain Roomzzz is to make its move into the London market with its new aparthotel in Stratford, scheduled to open in 2018.

With 98 luxury apartments available, from smart studios to luxury penthouses, Roomzzz London Stratford will give guests the comfort of a boutique hotel with the convenience of a serviced apartment and has been designed to provide all the comforts of home combined with all the space needed to truly relax and unwind.

Each apartment has been individually designed to create a spacious, well-planned living area. They’re fully-equipped for day-to-day living, with fitted kitchens, broadband and widescreen TV. London Stratford will also boast a state-of-the-art gym, coffee shop, meeting rooms, along with the unique attention to detail and unrivalled customer service guests are used to with Roomzzz.

Mark Walton, chief operating officer of the brand, commented: “As our first venture in London, the hotel’s opening is a major milestone for Roomzzz Aparthotels as a brand, raising our profile outside of the North of England and appealing to a new audience.

“We aim to build on the success of our existing aparthotels in Chester, Leeds, Manchester, Newcastle and Nottingham, and continue to grow in this ever-popular market. As well as London Stratford, we have several other projects in the pipeline, with three additional sites planned for Liverpool, Manchester Corn Exchange and York.”

The Olympic Park & Westfield Shopping Centre are practically on the doorstep of the new aparthotel and Stratford Tube station is just a short stroll away. Whether looking for a place to relax and unwind, or the perfect base for a fun city break, Roomzzz London Stratford will be the perfect choice.